Privacy Policy
Effective Date
This Privacy Policy describes how Vallevia ("we," "our," or "us") collects, uses, and protects your personal information when you visit our website or make a purchase.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
When you visit our website or place an order, we may collect the following information:
Personal Information
- Full name
- Shipping and billing address
- Email address
- Phone number (if provided)
Order Information
- Purchased products
- Order history
- Payment method (payment details are processed securely by our payment providers and are never stored by Vallevia)
Technical Information
- IP address
- Browser type
- Device information
- Operating system
- Website activity and browsing behavior
How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Provide shipping updates and order confirmations
- Respond to customer service inquiries
- Improve our website and shopping experience
- Prevent fraud and unauthorized transactions
- Send promotional emails (only if you choose to receive them)
Marketing Communications
If you subscribe to our newsletter, we may occasionally send you:
- Exclusive offers
- New product launches
- Seasonal promotions
- Self-care inspiration and gift ideas
You may unsubscribe at any time by clicking the "Unsubscribe" link included in every marketing email.
Cookies
Our website uses cookies and similar technologies to:
- Remember your preferences
- Improve website performance
- Analyze visitor behavior
- Personalize your shopping experience
You may disable cookies through your browser settings, although some website features may not function properly.
Sharing Your Information
We do not sell your personal information.
We may share information only with trusted third-party service providers necessary to operate our business, including:
- Payment processors
- Shipping carriers
- Email marketing platforms
- Analytics providers
- Fraud prevention services
These partners are required to protect your information and use it only for authorized purposes.
Data Security
We take reasonable technical and organizational measures to protect your personal information against:
- Unauthorized access
- Disclosure
- Alteration
- Misuse
- Loss
All payment transactions are encrypted using industry-standard security protocols.
Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Request corrections
- Request deletion of your data
- Withdraw consent for marketing communications
- Request a copy of the information we hold about you
To exercise these rights, please contact us using the information below.
Data Retention
We retain personal information only as long as necessary to:
- Fulfill your orders
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
Children's Privacy
Our website is not intended for children under the age of 13.
We do not knowingly collect personal information from children.
Third-Party Services
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those external websites.
We encourage you to review their privacy policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page along with the updated effective date.
Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact us:
Vallevia Customer Care
Business Hours
Monday – Friday
9:00 AM – 5:00 PM (EST)