Shipping Policy
At Vallevia, we believe that every order marks the beginning of a memorable experience. That's why we are committed to delivering your products safely, efficiently, and with complete transparency.
Once your order is placed, you will receive an order confirmation email confirming that we have successfully received your purchase and started processing it.
Order Processing
All orders are carefully prepared before shipment.
- Processing Time: 1–2 business days
- Orders placed on weekends or holidays will begin processing on the next business day.
Once your package has been shipped, you'll receive a shipping confirmation email containing your tracking number.
Please allow up to 48 hours for tracking information to become available.
Shipping & Delivery
We proudly ship throughout the United States.
Estimated delivery time:
- 7–13 business days after shipment
Delivery times may vary depending on your location, weather conditions, carrier operations, or seasonal demand.
The estimated delivery date will always be displayed during checkout before payment is completed.
Shipping Rates
Shipping costs are calculated automatically during checkout.
- Standard Shipping: Starting at $5.95
- Selected products and promotional campaigns may qualify for Free Shipping.
Any applicable shipping promotions will be clearly displayed before you finalize your purchase.
Order Tracking
As soon as your order leaves our fulfillment center, you will receive a tracking email.
If you don't receive your confirmation or tracking email, we recommend checking your Spam or Promotions folder first.
If you still can't find it, our support team will be happy to help.
Email: support@vallevia.com
Delivery Delays
While we work with trusted shipping partners, occasional delays may occur due to circumstances beyond our control, including:
- Severe weather
- Carrier delays
- Customs inspections (when applicable)
- High seasonal shipping volume
If your order has not been delivered within 30 calendar days after shipment, please contact us. We will investigate the shipment immediately and, if the package is confirmed lost, you will receive a full refund or a replacement at no additional cost.
Incorrect Shipping Information
Please review your shipping address carefully before completing your purchase.
Vallevia cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided during checkout.
If you notice an error, contact us immediately at:
If your order has not yet been shipped, we'll do our best to update the address.
Questions?
Our Customer Care team is always here to help.
Email: support@vallevia.com
Business Hours
Monday – Friday
9:00 AM – 5:00 PM (EST)
Minha única recomendação
Troque o prazo de "7–13 calendar days" para "7–13 business days".
Nos EUA, isso transmite muito mais credibilidade e evita reclamações, porque o consumidor entende que finais de semana e feriados não contam como dias úteis. Também deixa a política mais alinhada ao padrão das grandes lojas americanas.